Recovering Your Account Details
If you've forgotten your password but remember your username
Please enter your username in the Username field and click the submit button immediately below it. We will send your password to the email address you provided when you registered.
If you have forgotten your username
Please enter the email address you provided when you registered. We will send your username and password to you at the email address you have provided.
Note: For security reasons, we can only send your login details to the email address provided in your registration details. If you no longer have access to this email address, or suspect that someone else might be able to access emails sent to this address, please contact our customer support staff on +61 3 9879 9200 for further assistance.